Shipping policy

All orders are processed within 3–5 business days. Because our products are handmade in small batches, processing times may vary slightly during busy periods or new releases.

You will receive a confirmation email once your order has shipped.

Shipping Rates

Shipping rates are calculated at checkout based on your order and location. Free shipping promotions may be offered from time to time and will be clearly noted on the website.

Delivery Time

Delivery times are estimates provided by the carrier and are not guaranteed. Red Raven Candle Co is not responsible for delays caused by the carrier, weather, or other unforeseen circumstances.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Incorrect Address

Please ensure your shipping address is correct before placing your order. Red Raven Candle Co is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Lost or Stolen Packages

Red Raven Candle Co is not responsible for packages marked as delivered by the carrier but not received. If this occurs, please contact the carrier directly. We are happy to assist with filing a claim if needed.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at
support@redravencandleco.com
with your order number and clear photos of the damage and packaging.