Refund policy

Due to hygiene and safety reasons, we do not accept returns or exchanges on candles, wax melts, tumblers, or other handmade goods once they have been delivered.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, we’re happy to help.

Please contact us within 48 hours of delivery at
support@redravencandleco.com
with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

Once reviewed, we will offer a replacement or refund at our discretion.

Lost Packages

Red Raven Candle Co is not responsible for packages marked as delivered by the carrier but not received. We recommend checking with your local carrier or neighbors. If needed, we’re happy to assist with a claim.

Custom & Reveal Items

Custom items, including gender reveal candles and personalized products, are non-refundable once an order has been placed.

Cancellations

Orders may be canceled within 12 hours of purchase, provided production has not begun. After that window, cancellations are not guaranteed.

Contact Us

If you have questions about your order, please reach out to:
support@redravencandleco.com